The Role

We're seeking three exceptional Merchant Support Specialist's to join our global team. This role is critical in ensuring our merchants succeed by providing world-class support and insights that drive our product development.

Who We're Looking For

Required Qualities

• A patient, empathetic professional with a great sense of humor
• Exceptional written and verbal communication skills in English
• Tech-savvy and proficient with SaaS applications
• Proven Shopify experience
• Familiarity with Microsoft Teams and O365 suite applications
• Flexibility to work across Americas timezone, including weekend availability
• Strong independent working style with high self-motivation
• Availability in Americas and European time zones

Bonus Qualifications

• Fluency in a second (or third) language
• Additional e-commerce platform experience

Key Responsibilities

• Provide comprehensive customer support across multiple channels:
  • Email
  • Live chat
  • Social media
  • Telephone support
• Conduct personalized onboarding and setup sessions via video calls
• Develop and maintain help documentation and tutorials
• Analyze and track feature requests and support trends
• Contribute to continuous improvement of our support processes

Why Join Zapiet?

• Work with a self-funded, profitable company that prioritizes customer success
• Collaborate with an international team spanning 15 countries
• Make a meaningful impact on company growth
• Enjoy a dynamic, meeting-light work environment
• Opportunity for significant personal and professional development

Our Global Footprint

• Supporting over 10,000 merchants worldwide
• Team members in 15 countries
• 24/7 coverage across global time zones
• Cutting-edge e-commerce solutions

How to Apply

If you're passionate about supporting merchants and ready to make a difference in e-commerce, we want to hear from you!

Zapiet is an equal opportunity employer committed to creating an inclusive environment for all team members.

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