Coordinador de Implementación de Producto

• 3+ years in product operations, or technical project management.
• Experience with B2B or partner onboarding in a SaaS or marketplace environment.
• Strong understanding of PRD creation and agile delivery processes.
• Excellent cross-functional communication and stakeholder management skills.
• Ability to translate business requirements into technical specifications.
• Detail-oriented with a proactive, problem-solving mindset.

CareLinx is transforming access to affordable, quality in-home care for families with aging or disabled loved ones. As the leading caregiver marketplace with over 500,000 caregivers in the U.S.A, CareLinx empowers families to find, hire, manage, and pay caregivers. CareLinx also partners with health systems to provide post-acute care solutions that deliver visibility into the home and cloud-based tools for centralized, real-time interventions.

We are looking for a detail-oriented, tech-savvy contractor to join our Product team. This role will own the end-to-end product and technical work needed to launch new partners, working closely with our Product Manager for Health Partners and cross-functional teams. You will represent the Product function during implementation, ensuring smooth partner onboarding and timely delivery of all product-related requirements.

• Partner Implementation Leadership
• Serve as the Product representative during partner implementation kick-off meetings.
• Understand the specific product offering sold to each partner and align scope with the sales/partnership team.
• Estimate the Product team’s timeline and effort required to meet the go-live date.
• Project Management & Communication
• Attend weekly implementation meetings to provide Product updates and ensure alignment with the partner and internal teams.
• Act as the liaison between the partner implementation team and Product/Engineering, ensuring requirements are clearly documented and prioritized.
• Requirements Gathering & Documentation
• Work with internal stakeholders to collect all requirements from the partner.
• Create comprehensive Product Requirement Documents (PRDs) that capture functionality, workflows, integrations, and timelines.
• Hand over PRDs to Engineering and track progress until launch.
• Go-Live Support
• Monitor progress, update documentation as needed, and escalate issues impacting timelines.
• Ensure a smooth transition from implementation to ongoing account management.