Customer Support Team Leader (Remote)

We’re looking for a motivated Customer Support Team Leader to lead a remote team that supports healthcare facilities, ensuring exceptional service delivery to our clients. This role offers flexibility, requiring only 3-4 hours of overlap with EST working hours.

Key Responsibilities

• Lead and coach a team to meet performance goals in quality, productivity, and attendance.
• Provide constructive feedback and development plans to drive team growth.
• Handle customer escalations professionally, resolving complex issues promptly.
• Monitor team performance, identify improvement areas, and implement solutions.
• Suggest and drive process improvements to optimize workflows and customer satisfaction.

What We’re Looking For

• Leadership Experience: 2+ years of leading teams and coaching members to achieve their goals.
• Customer-Facing Expertise: Proven experience in customer-facing roles with a strong focus on delivering exceptional service.

What to Expect in Your First 90 Days

• 30 Days: Learn the tools, processes, and challenges of the support environment.
• 60 Days: Take ownership of a team, set performance goals, and start regular coaching.
• 90 Days: Drive team performance to meet high-quality standards and implement improvement plans where needed.

Work Environment

• Fully remote, requiring only 3-4 hours of overlap with EST working hours.

Why Join Us?

• Impact: Lead teams supporting healthcare facilities, making a difference in critical services.
• Global Team: Collaborate with talented individuals worldwide.
• Career Growth: Opportunities for professional development and advancement.
• Flexibility: Enjoy remote work with a schedule that fits your lifestyle.

System Requirements:
In addition, you should have:

• A minimum of 15 Mbps wired internet connection.
• A computer with an i5 processor (or equivalent) and at least 12GB RAM.
• A quiet, dedicated workspace with a steady power and internet connection

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